Frequently Asked Questions
Here you'll find quick answers to the most common questions about our products, shipping, and service.
FAQ
When will I receive my package?
We strive to deliver all orders placed before 11:00 PM the next day.
What are the shipping costs?
With us you do not pay shipping costs above 20 euros!
What is the return policy?
Because customer satisfaction is always our top priority, we have a generous 14-day returns policy. Displeased? Then you can return the ordered item within 14 days.
Heb ik garantie?
Ja. Op alle Siltcon-producten krijg je 2 jaar garantie op fabricage- en materiaalfouten bij normaal gebruik. Mocht er binnen deze periode iets mis zijn, dan zoeken we samen naar een passende oplossing.
What should I do if there is something wrong with my order?
If there is something wrong with your order, please send us an email. We aim to provide a suitable solution within 24 hours. We are available from Monday to Friday from 9:00 AM to 5:30 PM.
Are our products safe?
We only offer top quality products for sale. Our products carry the CE mark, which indicates that they comply with the regulations of the European Economic Area. In addition, all products are provided with test certificates.
I would like to receive a VAT invoice.
A VAT invoice is always sent to the customer's email address after the order. Is data missing? Then send us an email.
Is it possible to purchase large quantities?
Absolute! At Siltcon we offer the option to buy our products in bulk - perfect for corporate customers or specific projects. Depending on the quantity ordered, we may apply special prices or conditions. Contact us for the possibilities.
Why order from us?
We founded our brands on the principle that shoppers deserve access to high-quality goods at affordable prices. We work directly with manufacturers and developers to ensure what we stand for as a company: “High quality for a fair price”.
Where are you located?
Siltcon is proud to be a Dutch company, with our headquarters located in the Netherlands. Our business operations are not only limited to the Netherlands, but also extend to various other European countries. Our European identity is manifested in our products, services and corporate values.
What are the payment options?
You pay via our webshop via a secure SSL connection. We offer our Dutch and Belgian customers the following payment methods: Visa, Mastercard, American Express, IDEAL, Bankcontact, PayPal, Apple Pay, Maestro and Klarna.
Are your reviews really genuine?
We believe it is important that reviews provide the best possible picture of our products and services. Our reviews are therefore managed, impartially, by WebwinkelKeur.
Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here. Our customers are not rewarded for writing reviews. No discounts or other gifts are given.”
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