Warranty

At Siltcon, we stand for the quality of our products. That’s why you receive a standard 2-year warranty on all our items. We believe it’s important that you can enjoy your purchase worry-free and we are happy to help if something unexpectedly goes wrong.

What is covered by the warranty?

• Our 2-year warranty covers:
• Manufacturing defects
• Material and construction defects
• Defects that occur during normal and careful use
• Products that do not function properly within the warranty period

When a product becomes defective within this period, we provide an appropriate solution, such as:

• Repair of the product
• Replacement with a new or equivalent product
• Refund when repair or replacement is not possible

What is not covered by the warranty?

The warranty does not apply in the following cases:

• Damage caused by incorrect or careless use
• Normal wear and tear
• Damage from drops, impacts, or accidents
• Damage caused by external factors such as water, fire, or extreme conditions
• Products opened, modified, or repaired by third parties

How to submit a warranty claim?

Do you have a problem with your product? We are happy to help you as quickly as possible.
Follow the steps below:

1. Contact our customer service via klantenservice@siltcon.nl
2. Include your order number, describe the problem, and if possible, add photos or add video.
3. Our team reviews your request and usually responds within 24–48 hours.
4. After approval, you will receive instructions for further handling, such as returning or replacement.

Proof of purchase

To process a warranty claim, we ask for proof of purchase, such as the order confirmation or invoice.

Customer Service

We are always ready to help.
For questions about warranty or service, you can contact us via klantenservice@siltcon.nl