Guarantee

At Siltcon, we stand by the quality of our products. That's why all our items come with a standard 2-year warranty . We believe it's important that you can enjoy your purchase worry-free, and we're happy to help if anything unexpectedly goes wrong.

What is covered under warranty?

• Our 2-year warranty covers:
• Manufacturing defects
• Material and construction errors
• Defects that arise during normal and careful use
• Products that do not function properly within the warranty period

If a product becomes defective within this period, we will provide a suitable solution, such as:

• Repair of the product
• Replacement with a new or equivalent product
• Refund when repair or replacement is not possible

What is not covered by the warranty?

The warranty does not apply in the following cases:

• Damage due to incorrect or careless use
• Normal wear and tear
• Damage due to falls, bumps or accidents
• Damage caused by external factors such as water, fire or extreme conditions
• Products that have been opened, modified or repaired by third parties

How do you file a warranty claim?

Do you have a problem with your product? We'll be happy to help you as quickly as possible.
To do this, follow the steps below:

1. Please contact our customer service at klantenservice@siltcon.nl
2. Please state your order number, describe the problem and add photos if possible. or add video.
3. Our team will review your request and typically respond within 24–48 hours.
4. After approval, you will receive instructions for further processing, such as return or replacement.

Proof of purchase

To process a warranty claim, we require proof of purchase, such as an order confirmation or invoice.

Customer service

We are always ready to help.
For questions about warranty or service, please contact klantenservice@siltcon.nl